Frequently Asked Questions (FAQ)
1. What kind of products do you offer?
We specialize in a wide range of stylish and functional women’s handbags, including totes, shoulder bags, crossbody bags, clutches, backpacks, and more. Our collection is carefully selected to provide both timeless designs and trendy options that suit every occasion.
2. Are the bags authentic designer items?
No, we do not sell branded or designer items. All bags listed on our website are unbranded and selected for their quality, style, and value. We focus on offering fashion-forward products at affordable prices.
3. How do I place an order?
Simply browse our catalog, select the item you love, choose the color or size if applicable, and click “Add to Cart.” Once you’ve added all your desired items, proceed to checkout where you can enter your shipping information and complete your payment.
4. Do you offer international shipping?
Yes, we ship worldwide. Shipping times and fees may vary depending on your location. You can check estimated delivery times on the checkout page after entering your shipping address.
5. How long does shipping take?
Orders are usually processed within 1–3 business days. Standard international shipping typically takes 7–20 business days. Please note that delivery times may be affected by customs processing, holidays, or local postal delays.
6. Can I track my order?
Yes. Once your order is shipped, we’ll send you a tracking number via email. You can use this number to track your package on our website or on the carrier’s tracking page.
7. What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment options like PayPal. All transactions are protected by SSL encryption for your safety and privacy.
8. Can I modify or cancel my order after placing it?
If your order has not yet been processed or shipped, you may contact us immediately at wyfldm116@gmall.com to request a change or cancellation. Once an order is shipped, it can no longer be modified.
9. What is your return and refund policy?
We accept returns within 14 days of delivery for items that are unused, in original condition, and with original packaging. To initiate a return, please contact our support team with your order number and reason for return.
Refunds will be issued after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to an error on our part.
10. What if my item is damaged or incorrect?
If you receive a defective or incorrect product, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will arrange for a replacement or full refund as quickly as possible.
11. Do you offer discounts or promotions?
We regularly offer promotions, seasonal discounts, and exclusive deals to our customers. To stay updated, sign up for our newsletter or follow our website for ongoing sales.
12. Is my personal information safe with you?
Absolutely. We take data privacy very seriously. Your personal information is securely stored and used only for order processing and communication purposes. We do not share your data with third parties without your consent.
13. How can I contact customer service?
You can reach us via email at wyfldm116@gmall.com. We aim to respond to all inquiries within 24–48 hours, Monday to Saturday.
14. Do you restock sold-out items?
Some popular items may be restocked depending on supplier availability. If a product you like is sold out, feel free to email us and we’ll let you know if it becomes available again.
If your question isn’t listed here, feel free to contact our support team. We’re always happy to help!